Terms of Service

Last Updated: August 10, 2023

Welcome to SageCollab! SageCollab brings team collaboration features to generative AI.

These Terms of Use (“Terms”, “Terms of Service”) govern your access to and use of the SageCollab website, services, and applications (collectively, the “Service”). SageCollab is operated by GenAI Pte Ltd (“GenAI”, “Company”).

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages. Please read it here ‍https://sagecollab.com/privacy-policy.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms and Privacy Policy, you may not use the Service, but please let us know by emailing at hello@sagecollab.com so we can try to find a solution.

Thank you for being responsible.

1. Communications

By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at hello@sagecollab.com.

2. Eligibility

You must be at least 13 years of age to use the Service. If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Accounts

To use the Service, you must create an account (“Account”) by providing accurate and complete information. You are responsible for maintaining the confidentiality of your Account information and for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

4. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to modify the number of words charged for the output or input or impose any usage restrictions per hour, regardless of what was previously committed at the time of subscription. These changes will be made according to our model capacity to safeguard the interests of all users and to ensure uniform access to the service. We take this step to provide equal opportunity to every user and protect the quality of our service.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

1. Communications

By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at hello@sagecollab.com.

5. Subscriptions

Some parts of Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or GenAI cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting SageCollab customer support team.

A valid payment method, including credit card or other Stripe supported method, is required to process the payment for your subscription. You shall provide GenAI with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize GenAI to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, GenAI will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

6. License and Payment

Subject to your compliance with these Terms and payment of the applicable fees, GenAI grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for you and/or your internal business purposes.

Your subscription to SageCollab covers your use of the SageCollab platform. However, you are responsible for any additional costs associated with API usage when using your OpenAI API keys, which are billed separately by OpenAI.

7. Fee Changes

GenAI, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

At any time and without notice, GenAI reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.

Your continued use of Service after Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

8. Refunds

GenAI operates on a no-refund policy.

9. Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

  • In any way that violates any applicable national or international law or regulation.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
  • In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
  • Our AI service provider “Open AI” does not permit the generation of sexual, religious and political content and hence you are strictly prohibited from generating any such content. If even by mistake, you try to generate such content, our system will give you an error message of “Unsafe Content” the first time and this is to be considered the final warning. If you try to generate such content again, your subscription will be cancelled and you will be debarred from using our services again and no refunds will be issued.

Additionally, you agree not to:

  • Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
  • Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
  • Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of Service.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
  • Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
  • Take any action that may damage or falsify Company rating.
  • Otherwise attempt to interfere with the proper working of Service.

10. Ownership

The generative AI models used by us and all associated intellectual property rights, including but not limited to text, graphics, logos, and software, remain the exclusive property of GenAI and its licensors. You acknowledge and agree that your rights in or to the Service are limited to the license granted under these Terms.

11. User Content

Users can input data into the Services and receive generated output in return. Input and output are collectively referred to as “Content”. Users own all Input and are responsible for it, but we assign all rights to Output to the user as long as they comply with the Terms.

OpenAI does not use API Content to improve its services but may use Non-API Content from services other than API to improve its services.

Please review OpenAI terms of use for further information regarding user content: https://openai.com/policies/terms-of-use

12. Links to Other Websites

Our Service may contain links to third party web sites or services that are not owned or controlled by GenAI.

GenAI has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that GenAI shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the Terms of service and Privacy Policies of any third party web sites or services that you visit.

1. Communications

By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at hello@sagecollab.com.

13. Privacy

Our collection, use, and disclosure of your personal information are governed by our Privacy Policy. Please read our Privacy Policy carefully to understand our practices regarding your personal information.

14. Termination

GenAI may terminate or suspend your access to the Service at any time, with or without notice, for any reason, including but not limited to your violation of these Terms. Upon termination, all rights and licenses granted to you under these Terms will immediately cease.

15. Disclaimers and Limitation of Liability

The service is provided “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. GenAI does not warrant that the Service will be uninterrupted, error-free, or secure.

In no event shall GenAI, its affiliates, officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with the service, whether in contract, tort (including negligence), or otherwise, even if GenAI has been advised of the possibility of such damages.

In no event shall GenAI‘s aggregate liability for all claims relating to the service exceed the amounts paid by you to GenAI.

16. Indemnification

You agree to defend, indemnify, and hold harmless GenAI, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; or (iii) your violation of any third-party right, including but not limited to any copyright, property, or privacy right.

17. Governing Law and Jurisdiction

The laws of the Republic of Singapore shall apply to the issues not settled in this contract, related to the implementation and interpretation of these General Terms and Conditions.

18. Amendments to Terms

GenAI reserves the right, at its sole discretion, to modify or replace these Terms at any time. The Terms will be updated on this page.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

19. Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

20. Error Reporting and Feedback

You may provide us either directly at hello@sagecollab.com with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

21. Acknowledgement

By using service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.

22. Contact

Please send your questions, feedback, comments, requests for technical support by email to hello@sagecollab.com.